Frequently Asked Questions
Everything you need to know about your Rusty shopping experience.
What is the standard shipping time for orders?
We typically process and ship orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to generate a prepaid shipping label.
How do I determine my correct size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific fit notes in the description.
What payment methods do you accept?
Rusty accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Buy Now, Pay Later services like Afterpay.
How should I care for my Rusty apparel?
To ensure the longevity of your garments, we recommend machine washing in cold water with similar colors and hanging to dry. Specific care instructions are also printed on the internal garment tag.
Can I track my order once it has shipped?
Yes! Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.